Privacy Policy

Privacy Policy – General


Buckminster, and all its affiliate entities, is committed to protecting your privacy. It is our policy not to share your personal details with any third party, and your details will only be used by us in the following ways:

  • To operate and fulfil an existing relationship with you, such as a tenancy agreement, event booking, consultancy or works contract
  • To provide information that you have requested from us
  • To inform you of any future opportunities of the same nature as our existing relationship with you, such as available properties
  • To inform you of future opportunities that we believe may be of interest to you, such as upcoming events at Buckminster
  • To inform you of any business, website or operational changes.

Please see our Privacy Policy specific to property lettings.

From time to time, we may be required to amend these policies. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to these. As a result, please refer to these privacy pages regularly to review any amendments.

Please email your usual point of contact with any questions regarding this Privacy Policy or a request to have your details amended in any way.

1. Collection of Information
In order to complete a tenancy enquiry/agreement, booking or service contract with us, you are required to provide certain basic personal details. In addition, you may choose to provide Buckminster with additional information about yourself, or we may collect necessary information in the process of any correspondence with you.

Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about Buckminster, our products and services, but you may tell us at any time not to do this by getting in touch with your usual point of contact.

We only collect basic online data about you which does not include any special types of information or location-based information. This does include name, address, email, IP address etc and Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

We also collect information provided voluntarily by you. For example, when you register for information, make a booking, or provide information when you communicate with us by any means.

2. Children’s Information
Please note that all minors (those under the age of 16) are encouraged to discuss this Privacy Policy and the Terms of Use Agreement with their parents or legal guardians.

Information gathered by us concerning minors will be used by us strictly as necessary for the provision or supply of appropriate goods and services only and for no other purpose.

3. How We Use Information That We Gather
Buckminster uses the information obtained as stated in the summary at the start of this Policy to provide and improve our service to you on- and off-line, or in the management of your duties to ourselves.

Buckminster does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of any contractual terms, or as otherwise required by law.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods and services.

4. Access to Your Information
In accordance with the General Data Protection Regulations (GDPR) 2018 you have the right to access any information we hold about you. You also have the right to have information anonymised. Please get in touch to request this.

5. Internet Privacy and Cookies
We are committed to safeguarding and preserving the privacy of our customers, website visitors, consultants and contractors.

We do update this Policy from time to time, so please do review this Policy periodically.

In our effort to provide you with services customised to your interests, we use “cookies” to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer’s hard drive.

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information in order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive.

Such information will not identify you personally. It is statistical data which does not identify any personal details whatsoever.

Tracking information, such as cookies, is also used to create aggregate reports on user demographics and traffic patterns on the website and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the website, track a user’s movement, and gather broad demographic information for aggregate use.

At present we have no plans to have advertisers on our website.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the setting section of your computer. For more information please read the advice at

Our website may contain links to third party websites in the interest of providing you with further information. Please be aware that Buckminster is not responsible for the privacy practices of other websites. We encourage you, when you leave our website, to read the privacy statements of every such website. This Privacy Policy applies solely to information collected by Buckminster through your use of our website or in the process of conducting business with us.

6. Security

Currently we do not take payments via our website, although this may change in the future. Payments are conducted via an email/paper invoicing system and we accept cheques or are able to take card payments in person or over the phone via a terminal.

7. Correction/Updating Personal Information

If you would like to change your details, please telephone or email your usual point of contact. Keep in mind, however, that there will be residual information based on our historical relationship with you, such as past tenancy agreements or bookings, which will remain within Buckminster’s databases, financial records and other records, which may or may not contain such personally identifiable information.

You may also opt out of receiving promotional information from Buckminster at any time by telephoning or emailing your usual point of contact.

8. Storing Your Personal Data#

We store your personal information in both secure digital and paper form.

Unfortunately, the sending of information via email or the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically: sending such information is done entirely at your own risk.

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six years after which time it will be destroyed. The information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information. Requests for your information to be removed in part or in whole from our database will be completed within ten working days.

9. Contacting Us
Please do not hesitate to contact us regarding any matter relating to privacy via your usual point of contact, by emailing [email protected] or calling 01476 860 471.

Residential Lettings